Equipment/Customer Service Coordinator - Container Inland Services (CIS), Apapa, Lagos, Nigeria

CIS Nigeria is part of Global A.P. Moller Maersk Group having presence in more than 125 countries and engaged in activities such as Oil & Gas Exploration, Shipping, Inland Services and Logistical Support.

Container Inland Services (CIS) Nigeria is involved mainly in Off Dock activities such as Import Deliveries, Stripping/Stuffing of Containers, Trucking/Shunting of Containers between Port and Off Dock, Trucking to hinterland destinations, Equipment Maintenance and Repair, Container Sales and various other CIS related activities. 

CIS Nigeria is part of Nigeria Cluster encompassing three other countries of Benin, Togo and Niger. CIS Nigeria operates two independent legal entities by the name of Ibafon Container Terminal and Lilypond Container Terminal. It is seeking a motivated and results oriented person to establish a proper internal control finance function for the Cluster. The role will be domiciled in Lagos, Nigeria with occasional travels to cluster countries.
POSITION RESPONSIBILITIES:
Update the daily containers moves according to the current practice and guidelines communicated by the supervisor.

Ensure efficient internal and external communication.

Ensure an optimal data quality level within the department.

Ensure customer’ query are attended to within 2 hours if by email, and immediately if customer is here
OTHER RESPONSIBILITIES:

Support company’s values.

Keep HSSE in mind at all times

Perform other job related duties as required.

Immediately report any issue/problem to the supervisor/manager.
KEY PERFORMANCE INDICATOR:
CSS score

RTU score

Data quality level

Timely attendance to customers complains

KEY SKILLS REQUIRED:

Sense of urgency

Effective Communications

Customer Service and Team Focus

Good knowledge of equipment for container haulage

Willingness to work in shift (day & night)

Good communication & interpersonal skills

Knowledge of PC and Maersk Line systems

Minimum of 2 years experience in a similar environment, preferably in shipping

Only applications through the job portal will be considered.