Main Duties & Responsibilities:
Assurance of functional quality of solutions in accordance to requirements and expectations  Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis) Overall reporting regarding service quality and performance improvement Definition of IT services and service levels offered / provided to the organization Management of the service catalogue Monitoring and management of service levels with regard to capacity, quality, availability and resources Customer Advocacy Demand/Capacity Management
|
Qualification & Competencies:
Qualifications:
- Degree in Computer Science, engineering or related field is required
- MBA will be advantage
- ITIL Managers Version 2 and V3 foundation certification
Work Experience:
- Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
- At least 4 years experience in IT service management using the ITIL standard
- At least 3 years working experience in a Telecoms company
- Interpersonal skills
- Good working knowledge of :
- o Balance Scorecard
- o OpenView/I2MP or similar tool
|
Key Departmental Responsibilties:
Customer Advocacy Operational demand management Service/Operational level management Service Catalogue Management IT Service Quality Service Improvement programmes IT performance reporting (SLAs/KPIs)
| Zain Nigeria | | Information Technology |
| Nigeria - Lagos | | 01-Apr-2010 |
Basic Purpose:
|
Note: you will be required to attach the following:
1. Resume/CV |
No comments:
Post a Comment