The Duty Station Manager is responsible for the economic and service orientated planning, execution and development of the various services at the station. During the shift, he/she deputizes for the Station Manager inall concerns which may arise during the course of station work and which require an immediate decision. He/she supervises all operational aspects at the station and coordinates the work routines with internal and external parties incl. crews. He/she manages the entire handling operation and coordinates all flights allocated to his/her shift with the aim to ensure safety, punctuality and an appropriate customer service.
Dependent on the assignment-focus the tasks include the following:
* Responsibility for the supervision and management of all work routines
* Responsibility for the optimisation of work processes and resources (incl. IT)
* Planning and supervision of the implementation of necessary measures in connection with flight irregularities and to take necessary decisions
* Supervision/training/induction of handling agent incl. inspecting their appearance and adherence to safety- and service standards, where appropriate in cooperation with the supervisor
* Supervision of adherence to regulations and instructions and to ascertain weak points
* Evaluation of current shift reports and other codes and the issuing of reports for various customers and the superior
* To build relationships with authorities and external customers/suppliers (e.g. the police, customs, AOC) and deputizes the station manager in his absence
* Representing LH to passengers
* To take care of employees in terms of personnel matters (i.e. shift-/holiday-/training planning, individual measures, involvement in personnel assignments) and to resolve issues in this area
Your profile
* South African citizenship or valid workpermit required
* A motivated airline professional with leadership experience, a high sense of responsibility and social competence
* An excellent service orientation
* Interest in and flair for sales aspects as well as an understanding of the service culture in a leading company within the service industry
* Systematic, well structured working method, self-driven personality and a confident attitude
* Strong communication and negotiation skills in English
* Knowledge of German is a plus
* Experience in instructing employees and possess personnel management and motivation skills
* In addition, computer literacy is required
* Willingness to work shifts, app. 80 hours per month (20 hours per week)
Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.
Lufthansa German Airlines
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