Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airlineJob Description
Is responsible for telephone sales and ticketing with particular emphasis on serviec excellence and with the aim of increasing sales and revenue for the different airlines of the Lufhansa Group and Star Alliance partners.
* Provide customer service and sales-information to customers and to finalise sales
* Carrying out reservations and re-bookings and special service requests
* Processing of requests via various computer reservations systems and internal queues
* Handling of all tasks related to the Lufthansa frequent flyer program
* Handling of general telephone enquiries, incl. the handling of team/department calls
* Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests
* Participate in projects and tasks beyond own job responsibilities
Required Skills or Experience
* highly motivated team players with an excellent service attitude and a strong sense for sales
* a pro-active, systematic and target-oriented work approach
* Industry related work experience and knowledge of CRS as well as tariff- and ticketing know how are of advantage
* Ghanaian nationality or a valid residence and work permits for Ghana.
* Require high motivation, excellent service attitude and the ability to work independently, sysmatically, self-driven and a well-groomed appearance
* Must have strong communication skills in English
* Knowledge of German and/or the aviation/travel industry is a plus
* Computer skills are mandatory
Company Lufthansa
Industry Airline
Category Customer Service
Location Accra
Experience N/A
Job Expires 15 Apr, 2010
How To Apply
Click here>>> to commence online Application. Only online applications will be accepted.
[scholarships]
Customer Service Agent Town Office (m/f), Luanda/Angola
The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with particular emphasis on service excellence and with the aim of increasing sales.
Dependent on the assignment-focus the tasks include the following:
* Provide customer service and sales-information to customers and finalise sales
* Carrying out reservations and re-bookings and special service requests
* Processing of requests via various computer reservation systems and internal queues
* Handling of all tasks related to the Lufthansa frequent flyer program Miles & More
* Handling of general telephone enquiries, incl. the handling of team/department calls
* Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests
* Participate in projects and tasks beyond own job responsibilities
Your profile
We seek highly motivated team players with an excellent service attitude and a strong sense for sales.
* pro-active, systematic and target-oriented work approach
* very good communication skills in English
* broad social skills
* industry related work experience
* knowledge of CRS as well as tariff- and ticketing know-how are of advantage
* willingness to work shifts
* Angolan nationality or a work/residence permit for Angola is a pre-requisite.
Lufthansa German Airlines
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CLICK ON EACH JOB POSITION TO APPLY
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Customer Service Agent Town Office (m/f), Luanda/Angola
Lufthansa German Airlines
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